Palm Tree Silhouette Picture Frame

Returns

At Photo Family Tree, we prioritize customer satisfaction and stand by the quality of our custom family keepsakes, photo books, and ancestry art. Below are our return and refund guidelines to ensure a smooth experience.

Return Eligibility

✅ Defective & Non-Personalized Products:

• Returns accepted within 14 days of the original shipment date.
• Items must be unused, in original packaging for a full refund or store credit.

✅ Non-Personalized Products:

• Eligible for exchange within 14 days of purchase.

❌ Final Sale & Personalized Products:

• Due to their custom nature, personalized items (custom family trees, photo books, scrapbooks) are non-returnable and non-exchangeable.

Refund Process

💳 Refunds: Issued to the original payment method used for purchase.
📦 Restocking Fee: A 10% fee applies to non-personalized product returns.
🚚 Return Shipping: Customers are responsible for return shipping charges, as we cover the original shipping cost for orders within the USA and overseas.

How to Return Your Item

🔹 Self-Service Return Labels: Easily generate and print your return label from our website.
🔹 Return Shipping: Securely package and ship your item using the provided return label.

📢 Need Help? Contact us for assistance!

📧 Email: info@photofamilytree.com
📞 Phone: +1 (727) 868-3243