Refunds Policy

Refund Process

Refunds: Issued to the original payment method used for the purchase.

Restocking Fee: A 10% fee applies to non-personalized product returns.

Return Eligibility  

Personalized & Custom Items: Personalized and custom-made items are final sale and cannot be returned or exchanged unless they arrive defective or damaged.

How to Return Your Item

Return Instructions: Contact us before returning an eligible non-personalized item so we can provide return instructions.

Return Shipping: Securely package the item and return it using a shipping method of your choice. Customers are responsible for return shipping costs for non-defective items.

Need Help? Contact us for assistance.

Email: info@photofamilytree.com
Phone: +1 (727) 868-3243