Shipping and Delivery Policy
Shipping and Delivery Policy
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π Shipping & Delivery Policy
β±οΈ Processing Time
All orders are processed within 1β7 business days (excluding weekends and holidays).
During periods of high order volume or holidays, processing times may be slightly longer.
If delays occur, we will notify you by email.
π Shipping Coverage
We ship worldwide.
π Shipping Cost
Shipping is included in the product price (Free Shipping) for all products.
β±οΈ Estimated Delivery Time
United States:
Delivery typically takes 7β10 business days after processing.
International Orders:
Delivery typically takes 7β15 business days after processing.
π¦ Shipping Method
Orders are shipped using reliable carriers such as UPS or similar services, depending on destination and availability.
β οΈ Delays
Delivery times are estimates and may be affected by:
Weather conditions
Carrier delays
Customs processing (international orders)
π Shipping Restrictions
UPS does not deliver to P.O. Boxes
We do not ship to APO/FPO addresses
π₯ Damaged or Lost Packages
Photo Family Tree, LLC is not liable for items damaged or lost during shipping.
If your order arrives damaged:
Contact us at info@photofamilytree.com within 7 days
Save all packaging materials
Provide photos of the damaged item and packaging
We will assist you with the claims process and resolution.
π° Customs, Duties, and Taxes
For international orders, customs duties, taxes, and fees may apply.
These charges are the customerβs responsibility and are determined by your countryβs regulations.
π Returns & Exchanges (Summary)
For full details, please refer to our Refund Policy.
Non-personalized items may be returned within 14 days of delivery
Items must be unused and in original packaging
A 10% restocking fee may apply
Customer is responsible for return shipping costs
Personalized items are not eligible for return unless defective or damaged.
π§ Contact
For questions or assistance, contact:
info@photofamilytree.com
