Fine Art Photo Frames, Heritage Book orders. Worldwide: Tree Templates and More Personalized Gifts.
Return or exchange
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At Photo Family Tree, we prioritize customer satisfaction and stand by the quality of our custom family keepsakes, photo books, and ancestry art. Below are our return and refund guidelines to ensure a smooth experience.
✅ Defective & Non-Personalized Products:
✅ Non-Personalized Products:
❌ Final Sale & Personalized Products:
💳 Refunds: Issued to the original payment method used for purchase.
📦 Restocking Fee: A 10% fee applies to non-personalized product returns.
🚚 Return Shipping: Customers are responsible for return shipping charges, as we cover the original shipping cost for orders within the USA and overseas.
🔹 Self-Service Return Labels: Easily generate and print your return label from our website.
🔹 Return Shipping: Securely package and ship your item using the provided return label.
📢 Need Help? Contact us for assistance!
📧 Email: info@photofamilytree.com
📞 Phone: +1 (727) 868-3243
