Refund Policy

  • Software downloads are not returnable after purchase.
    • That is why; we give you the opportunity to experiment with our software before you buy it.
    • After you download our Graphical User Interface (GUI) to your PC or Laptop, there is no time limit on the trial.
    • You practice making a trial Copper Tree Plan (mom, dad, and their offspring); until you are ready to buy a Tree Plan.
    • In the trial mode, you can only build a Copper Tree Plan. You can create one as many times as you want; however, you will not be able to save your tree in the trail mode.
    • You decide if, or when you wish to buy it. If you decide against it, uninstall it. You owe us nothing.
    • On the other hand, if you decide to keep the GUI. Select File, Save As, from the Navigation Menu.
    • The Trial Dialog Box will appear and state, you cannot save in Trial Mode, and you must buy a tree plan before saving.
    • Make your Tree selection. Make payment through PayPal.  Return to the Application. 
    • Name and save your tree and closed the file.
    • Choose File, New from the Navigation Menu. Whichever tree plan you bought will now be available to you.
    • Download the GUI and try it. You have nothing to lose.

 

  • Gift Cards are not returnable after purchase (except as required by law).

 

  • The photofamilytree.com Gift Cards may only be redeemed toward the purchase of eligible goods and services on our website.

 

  • The gift card does not have an expiration date from the time of purchase.

 

 

 

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