Any non-personalized item can be returned for a full refund within 14 days of receipt, and the customer pays for the shipping.
However, we cannot accept returns of personalized items; unless the flaw is a manufacturing error or product defect. Also, the order must be in its original state and original packaging.
Moreover, please review your personalization data before submitting your order. Check the spelling, dates, and names carefully. If you have questions about customization, don’t hesitate to ask us. We will happily answer any of your questions.
Delayed orders due to adverse weather conditions or any unforeseen circumstance that may affect our carriers. Refunds for merchandise or shipping costs cannot be issued in this case. Thank you for understanding.