Email & Phone Fraud
PhotoFamilyTree.com (“Photo Family Tree LLC”) is committed to providing you, our customer, with the best possible service. In order to provide this service, there may be times when a Family Tree representative will contact you, either by telephone or email. These representatives will always identify themselves as Photo Family Tree employees and have a distinct and unique account information that they will verify with you. These agents may contact you for the following reasons:
- Notifying you of a pending renewal
- Checking to see if you are having success with finding photos of extended family member to display your family history
- Alerting you to new subscriptions, books, and services that may facilitate your family history and research
- Authenticating recent transactions
Photo Family, Tree representatives, will not ask you for the following information:
- Your Social Security Number
- Confidential billing information without identifying unique account information concerning a particular transaction
Protect yourself from fraudulent internet attempts by individuals claiming to be someone they’re not by deleting unsolicited emails that ask for this type of personal information.
Protect yourself from fraudulent calls by individuals claiming to be someone they’re not by following the guideline stated above.
If you have doubts as to whether or not the individual is a Photo Family Tree representative, do NOT give out any personal information and call us directly at 727-868-3243. We’ll be happy to resolve any concerns or questions that you may have regarding your account with us.
Report an Incident If you suspect you’ve provided confidential information to a fraudulent site purporting to represent Photo Family Tree or your credit card has been abused in connection with a transaction with us, attach the suspicious message or transaction notice, with a detailed description of the incident, and send it to firstname.lastname@example.org
Messages transmitted by email and instant messenger are not considered secure. They can be intercepted and read by unauthorized parties. Do not use email or instant messenger to send communications that contain confidential information such as your credit card number.
PhotoFamilyTree.com Internet Services Copyright Policy
Photo Family Tree LLC. (“photofamilytree.com”, “photofamilytreemaker.com”, photofamilytree.net, photofamilytree.co, “we”, “us” or “our”) owns the World Wide websites PhotoFamilyTree.com, PhotoFamilyTreeMaker.com, and photofamilytree.net. The design, content, and graphics of those sites and all other elements created by us, or by third parties as work for hire, or where the copyright has been assigned to us, is subject to copyright protection with all rights reserved.
To obtain permission to use any of these copyrighted elements, which permission may be granted or refused in our sole discretion, please write to the address below with a full description of the element which you desire to use, the purpose, place and extent of use intended, and full contact information including name, address, phone, fax and email to:
Copyright Permissions Photo Family Tree LLC
13610 Big Bend Dr. Suite 6166
Hudson, FL 34667 USA
Fax: (727) 868-3243